Keeping operators on the road

Ian Padley – Group Fleet Director

At Asset Alliance Group, we have around 4,500 assets that are currently looked after by our Fleet Management Team and to ensure we provide the best service possible we have two divisions dedicated to looking after them.

And while any leasing company can provide a vehicle, we do much more than that.

Our two divisions consist of the Fleet Maintenance Centre “FMC” and the Service & Compliance Centre “SCC”. The FMC is manned by fully qualified technicians and experienced industry specialists who handle all breakdown calls and specialist repairs, ensuring we keep vehicle downtime to a minimum. The SCC looks after all service and legal requirements, working with our customers and service partners to ensure vehicles remain compliant with as little disruption as possible to our customers working day.

The two teams work in tandem. Their main aim is to support customers throughout the life of an asset, whether through scheduled maintenance, breakdown cover or by acting as an intermediary between our customer and maintenance providers.

We work with a national network of independent and manufacturer workshops to ensure our customers always have access to the support they need in their local area and at a location convenient for them.

Our field engineers regularly visit these workshops, ensuring they maintain the high level of service we expect. We have worked hard to build and maintain these partnerships and only work with those that we genuinely believe offer the high standards our customers deserve.

It’s no secret that there have been issues across the industry with supply with both parts and vehicles over the past months. Still, our team have been working hard to reduce the effect of downtime for our customers and to keep the fleet compliant and available for use.

The shortage of drivers and technicians affecting all areas of the UK has also had an adverse effect on available service slots, but we are working with our customers and service agents to ensure all our vehicles are in service and on the road. And I’m proud to say our MOT first time pass rate YTD is 97.6% – well above the industry standard.

The team at AAG have always worked around the clock to keep on top of all service requirements for our customers, and our aim for 2022 is to be the best in class.